How to complain:
How to complain to the firm, whether complaints may subsequently be referred to the Financial Ombudsman Service:
Your opinion is very important to us. Listening to your views helps us develop our company processes and enhances how we deal with customers. Please e-mail: email@example.com with any feedback you may have.
Should you feel a need to complain as a result of Aspire Money Limited not meeting your expectations or we do not meet our regulators requirements, your complaint will be treated very seriously with a promise to deal with it fairly and promptly. In many cases we will resolve them straight away. If you have a complaint please contact us on 0203 135 0407 or by writing to: The Complaints Department, Aspire Money Limited, P.O Box 15799, Solihull, B93 3GA
Aspire Money Limited will try to resolve any complaint with you promptly. However if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service who’s address is: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR