FREQUENTLY ASKED QUESTIONS

General Questions

You can complete the online application and we will call you back, you can send us a “contact us” form through our website or you can call us directly on 0203 915 9995 and we can complete the application with you. The application is then sent to the lenders on our panel in order to provide you with loan options that may be available.

Aspire Money Limited do not charge any fees and if we are successful in finding you a financial product, our income will derive from commissions paid by finance providers on completion of your loan.

A secured loan, also referred to as a second charge mortgage, is money you borrow that is secured against an asset you own, usually your home. Interest rates may be cheaper than with unsecured loans, but it can be a riskier option so it’s important to understand how secured loans work because the lender can repossess your home if you do not keep up repayments. We are a broker who offers information only on second charge mortgages from a limited number of lenders and mortgage brokers on our panel. We will not provide you with a product recommendation or advice we will only provide you with second charge mortgage information where you meet the criteria. You can then decide whether you want to be introduced to the company that can arrange the second charge mortgage for you.

A homeowner may be considered as a lower credit risk due to stability and therefore may qualify for larger loan amounts, lower repayments, longer repayment periods and a lower annual percentage rate. A tenant may be considered a higher risk and may only qualify for an unsecured loan options with smaller loan amounts, higher repayments and shorter repayment periods. These decisions are made by the lender and are based on the individual's circumstances and credit score.

You will be contacted by one of our experienced Consultants shortly after submitting your online application who may need some additional information before your application is submitted to the lenders on our panel.

Loans are available between £500 to £25,000, subject to status.

After You Apply

Your complaint will be treated very seriously with a promise to deal with it fairly and promptly.

If you have a complaint contact us as soon as possible, either via phone on 0203 915 9994 or via our Contact Us submission form, or by writing to:

The Complaints Department
Aspire Money Ltd
Unit 1, Castle Court 2, Castlegate Way, Dudley, West Midlands DY1 4RH

Where we are able to provide a final response immediately, the acknowledgement may be combined with the final response. You will be kept informed of the progress of the investigation.

If you are not happy with our response, if we reject your complaint or you do not hear from us within 8 weeks, the Financial Ombudsman Service may be able to help you.

You can write or contact them using the details below

Financial Ombudsman Service
Exchange Tower
London, E14 9SR
Tel: 0800 023 4567 (free phone from a UK land line)
http://www.financial-ombudsman.org.uk

You can fill in a Contact Us form online or call us directly on 0203 915 9995.

Aspire Money Limited is a Credit broker and not a lender. We will assess your application, based upon the information you have or will provide, for suitable loan options that may be available from lenders on our panel. Our experience in the loans market allows us to help customers have the best possible journey from the moment they start their loan application right through to getting the funds in their bank account. We never forget that you the customer are the main focus of what we do as a business.

No, you are under no obligation to proceed with any loan options or offers that you qualify for.

All interest and annual percentage rates are calculated by the lenders on our panel, these are based on a customer’s individual circumstances and credit rating.

After You Have Been Approved

Yes, our panel of lenders assist individuals with different circumstances, in order for us to assist you we will need to complete a full application to get you a loan decision from our panel of lenders.

There may be instances where a guarantor is required; however this depends on your personal circumstances, we have a large lending panel with various options that may be available to you.

In order to process your application, we will perform a soft credit check on you with one or more Credit Reference Agencies(“CRAs”).Soft credit searches are not visible to other companies so it has no impact on your credit score or any future applications you may make.

If you proceed with a loan, the loan provider will conduct a full credit search. If you have multiple credit searches done on your file within a short space of time then this may affect your credit score.

A loan which is not secured on any asset. Since there is no security attached to this type of loan, loan providers may see you as higher risk.

Some of the lenders on our panel pay out the loan on the same day that they receive the signed loan agreement from the applicant. This will differ between lenders, we can confirm this when discussing any loan options with you.

Yes, all we require is basic deposit details which are your sort code and account number.

You have the right to opt out, regarding the future processing of your information. Opting out will not affect the lawful basis for processing of your data before you opted out.

In order to do this, please use any of the preferred methods of communication below

a) by post, to the postal address Unit 1, Castle Court 2, Castlegate Way, Dudley, West Midlands DY1 4RH

b) using our website contact form

c) by telephone on 02039159995

d) by email using compliance@aspiremoney.co.uk