Your complaint will be treated very seriously with a promise to deal with it fairly and promptly.
If you have a complaint contact us as soon as possible, either via phone on 0203 915 9995 or via our Contact Us submission form, or by writing to:
The Complaints Department
Aspire Money Ltd
PO BOX 15799, SOLIHULL, B93 3GA
Where we are able to provide a final response immediately, the acknowledgement may be combined with the final response. You will be kept informed of the progress of the investigation.
If you are not happy with our response, if we reject your complaint or you do not hear from us within 8 weeks, the Financial Ombudsman Service may be able to help you.
You can write or contact them using the details below:
Financial Ombudsman Service
London, E14 9SR
Tel: 0800 023 4567 (free phone from a UK land line)